General ADSL Account Information
Speeds are represented in downstream/upstream format, e.g. 256k / 64k represents up to 256 kilobits per second (kbps) downstream / 64kbps upstream. The downstream/upstream speeds refer to the maximum speed capable; Westnet does not guarantee that these speeds will be achieved. The actual speed that will be achieved is likely to be less than the maximum speed capable because of dimensioning, overheads, and other technical reasons.
Uploaded data (data sent to the Internet) will not be counted.
For the purposes of calculating usage, 1GB = 1000 megabytes (MB).
Unused download allowance cannot be rolled over into subsequent months.
Downloaded data that begins in Peak Time and ends in Off-Peak Time, or vice versa, will be allocated into both periods proportionately.
Customers wishing to change their ADSL speed will attract a $19.95 fee.
Plan changes and cancellations must be advised in writing to Westnet prior to the end of any billing period (calendar month) and will become effective as of the 1st of the following month. Please Email your changes to
accounts@Westnet.com.au.
Customers have the option to use their ADSL account on our dialup service; however, this will incur an excess charge of $1.10/hr. Please note that customers may use our dialup service free during an outage.
Service and Connection Info
For new connections (including members upgrading from dialup) there is a $99 connection fee.
If the Client cancels their ADSL service or wishes to relocate the service to another phone line within the first 6 months of connection with the Company, the Client will incur a $55 early cancellation fee.
Please allow a minimum of 10 working days for service connection to be completed (unless otherwise notified). Connection time also depends on port availability.
Each ADSL account is only for use at the premises as indicated on this application. Each account is not transportable unless the customer is moving premises.
Customers wishing to change their nominated ADSL phone line or who transfer their ADSL phone line to new premises, will incur a $99 fee. The new phone line is subject to ADSL availability, service connection delay and port availability.
The telephone line must be a direct line. Incompatible line services include Analogue NT1, Call Diversion Number Only, Customer Loop Metering, Easy Call Multiple Number, Homezip, InContact, MessageBank Virtual, OnRamp (ISDN), Ported Number, Satellite Services and Siteline.
