It's This Simple!

10c telephone calls!

Untimed to any landline, anywhere at anytime!

Why wouldn't you sign up with VoIP (Voice over Internet Protocol)? - there are no contracts!

You can make massive savings on your phone bill and use your existing phone!

Allow engin to reduce your phone bills providing flexibility of choice when making phone calls.

engin FAQ's

Included Features

engin Service Options

engin Product Range

engin Basics Questions

The Internet and VoIP Technology Questions

Joining engin Questions

Set-up Queries Questions

Account/Billing Questions

Telephone Features Questions

Call Forwarding Features Questions

Voice Mail Questions

General Troubleshooting Questions

Plans and Pricing Questions

engin1way Questions

engin Switchboard Questions

engin Softphone Questions

engin Voice Box Questions

engin Voice Box Series 2 Questions

Netgear Voice Adaptor Questions

Linksys FAQ’s

engin Basics FAQ's

What is engin?
engin is an Australian telecommunications carrier that allows consumers to make and receive telephone calls using their broadband Internet connection. Once connected to engin you can take advantage of our significantly reduced call rates.

What is required to use the engin service?
To use the engin service you need a broadband Internet connection, a modem/router (with a spare Ethernet port) and a regular corded or cordless telephone handset.

Do I need to keep my existing phone service?
This depends on what type of broadband connection you have. ADSL broadband requires a telephone line to connect through so you will therefore need to keep your existing phone line. Cable broadband does not require a phone line so you will not need your existing phone service.

Is the engin service easy to Install?
Yes, all you need to do is follow 3 easy steps: 1. Plug a telephone into your Voice Box 2. Plug your Voice Box into your modem/router. 3. Activate your service with engin.

Do the people I am calling need to have engin too?
No, you can call anyone from your engin service, regardless of if you are calling a mobile phone, landline or another engin service. engin to engin is a FREE call, set your family and friends up on engin to get the benefit of FREE calls.

How do I know if I am in an engin coverage area?
To connect to engin you will need to check if you are in an engin coverage area. If you are within an engin coverage area then you are eligible for the full two-way service which includes a regular geographical phone number (eg, 02 9016 0000 for Sydney). If you are not in an engin coverage area then you are eligible for engin1way which is an outbound only calling service. To view the engin coverage map please click here.

How do I dial a phone number using the engin Voice Service?
engin works the same as your existing telephone service. Pick up the telephone receiver, listen for a dial tone and then dial the required telephone number. If you are dialling interstate then you will need to include the area code (eg, 03 for Melbourne). To dial internationally you will need to first dial 0011 then the country code and then the phone number (eg, 001164xxxxxxxx for New Zealand).

What type of Telephone can I use?
Any normal telephone can be used, this includes both cordless and corded telephones.

Do I need to have the computer turned on to make a call?
No, your PC can be switched off but you will need to leave your modem and router on in order to make and receive calls.

Can I cancel at any time?
Yes. You can cancel your service at any time. You pay your monthly service fee which is charged in advance and your calls which are charged in arrears. Written notice will be required to disconnect.

Are there any hidden costs with engin?
No, the only costs associated with engin is your monthly service fee and call costs. Calls made with engin are classified as uploads and downloads so you will need to check these charges with you ISP.

Can I dial 000 and does my 000 information show up correctly?
Yes, all emergency services calls to 000 will work using the engin two way service. As an engin customer it is important to understand that you must notify us if you change your address, that way if you make an emergency services call your correct address will be identified. Please note that emergency services calls are not supported on engin VoIPer and engin1way plans.

The Internet and VoIP Technology FAQ's

What is VoIP?
Voice over Internet Protocol (VoIP) is the new and innovative way to make and receive phone calls. It involves the transmission of ordinary telephone calls over the Internet. In other words, VoIP can send voice over the Internet, rather than through the regular telephone network.

What is broadband?
Broadband is a general term for different types of high-speed, high-bandwidth connections to the Internet, including DSL and cable. Broadband channels can carry voice, video, and data simultaneously.

How fast an Internet connection do I need to use the engin Voice service.
engin recommends that you have a minimum broadband speed of 256/64.

What is WWW?
WWW stands for World Wide Web. This is the Internet facility that allows you to browse linked Web pages.

What is a Voice Box?
The engin Voice Box is a device that converts your analogue phone signal to digital so that it can be sent over your broadband Internet connection, as apposed to the plain old telephone system. Simply, plug your regular telephone handset into one end of the Voice Box and plug the other end of the Voice Box into your modem/router. The engin Voice Box is also known as a Analogue Telephone Adaptor (ATA).

Is engin the same as Skype?
No, engin has an Australian owned and operated telecommunications network whereas Skype utilises peoples computers and bandwidth to support phone calls that others make. engin customers are issued with a regular telephone number so that they can make and receive calls as they normally would using their existing telephone handset. Skype on the other hand relies on a Softphone based application, whereby you need to use a headset and talk through your computer.

Why are engin calls so cheap?
engin are able to significantly reduce the cost of calls by sending your telephone call through the Internet and therefore eliminating the long distance journey. At some point your call must go back to the public switched telephone network (PSTN) and hence the need for a small charge.

Joining engin FAQ's

How do I sign up for engin service?
Call our friendly sales team on 1300 305 000 between 8am-9pm Weekdays or 9am-3pm Weekends (EST) or go to our Sales Enquiry page

Where is the engin Voice Box delivered to?
We will courier your engin Voice Box free of charge to your nominated delivery address. This usually takes 3-7 working days.

I have already purchased an engin Voice Box, what do I do next?
If you have purchased an engin Voice Box from a retail store or have just received your engin Voice Box via courier you will need to register your Voice Box by clicking on "Join now" on the engin website.

Can I keep my existing phone number (aka Local Number Portability)?
engin does not yet offer Local Number Portability, you will be allocated a new number with your service. Local Number Portability is expected to be available in the near future.

What is your postal address?
Locked Bag 1002 Frenchs Forest NSW 2086

What is your e-mail address?
feedback@engin.com.au

Set-up Queries FAQ's

What equipment is required?
The simple answer is, you need:

What is an ethernet router or switch and when is one needed?
A router or switch will allow you to use your engin voice service at the same time that you surf the Web.

Can I use my engin voice service with a dial-up connection?
No, your engin voice service requires a high-speed, broadband Internet connection such as cable or DSL service.

Will I be listed in the White Pages?
This facility will be available on the 3rd quarter of 2005. Once available, your details will be listed in the White Pages unless you request a silent number.

Will my current setup (i.e. modem and or router) work on the engin network?
A great majority of modems and or routers will successfully work on the engin network. Generally all relatively new products will be compatible. Our service prides itself on a plug and play setup, it's as easy as that. Please call our friendly staff on 1300 305 000 to find out if your current setup is compatible.

Does engin sell any additional equipment?
Yes, engin sells equipment that includes cordless telephones, routers, switches, modems and headsets. For more information please click here.

How do I install the engin Voice Box?
Click installation to see how to set up your engin service

Can I use my computer while on the phone?
Yes, you can use your computer while on the phone. However, since your phone and computer share the same bandwidth, if you are using high bandwidth applications on your computer (ie: downloading a large file) you may experience degraded voice quality.

What is the warranty on the engin Voice Box?
12 months from the date of shipment.

What is the initial start up cost?
Your engin Voice Box ($149 or $229 for Voice Box Series 2) is the only initial start up cost. You will also need to have a broadband Internet connection, a high speed modem and a spare Ethernet port. Once you have purchased your engin Voice Box you will need to choose one of our low price monthly plans in order to start using your engin voice service.

Can I bring my own VoIP device to use with engin?
Yes, please visit engin VoIPer BYOD for more details.

Will my engin voice service work if I lose power?
Your engin Voice Box will not work if there is a power outage as your engin Voice Box requires power to maintain the service. If you have an engin Voice Box Series 2 then the Switchback feature allows for your Voice Box to automatically revert back to your existing PSTN landline service.

Can I use my engin Voice Box with another service provider?
The engin Voice Box has been firmware hardcoded exclusively to engin and will not function with any other service providers.

Account/Billing FAQ's

How do you bill for engin services?
We send an e-mail invoice on your anniversary date each month. Your bill is automatically charged to the credit card you provided when you signed up with engin. If you need a paper copy you can print out the e-mail invoice.

Can I use engin voice services without a credit card?
We only accept credit card payments.

What if there is a problem with my credit card?
If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately by e-mail.

Do I get charged for incoming calls?
No, you do not get charged for any incoming calls.

Do you have flagfalls?
No, we do not charge a connection fee for any calls made from our service

Will I be in contract?
No, you can cancel your service at any time

How do I view the my bills online?
Log on to our website, www.engin.com.au and go to customer care. You will need your customer account number and passcode to log in.

I can't remember my username/password. What do I do?
Please contact engin customer service on 1300 305 000

Telephone Features FAQ's

What features are included with the engin Voice Box?
Click on Great Features to see the range of features that are available with the engin Voice Box

How do I use the various features that engin offers?
Click Great Features to see what engin features are available and how to activate them.

Do you support 3-way calling?
Yes, click Great Features to see what features are available with your engin service and how to activate them.

Call Forwarding Features FAQ's

How do I access the Call Forwarding Features?
The Call Forwarding Features menu is available after logging onto the engin website. Once you have entered your details, simply click on the 'connections' tab followed by the 'features' tab in order access the desired feature. Alternatively, you can set up your Call Forwarding Features by contacting our friendly customer service team on 1300-305-000.

How do I activate a Call Forwarding Feature?
Once you have logged into the features menu on the engin website you will need to tick the appropriate box and select the 'save' tab. Once the screen has refreshed, you will need to select 'edit' on the appropriate feature that you wish to use. Please refer to the engin User Guide for details on individual features.

How do I remove a Call Forwarding Feature?
To remove a Call Forwarding Feature simply remove the tick from the box next to the feature and select 'save' at the bottom of the page.

Is there a cost associated with my Call Forwarding Features?
Any calls that are forwarded from your Voice Box to another number incur a charge at your normal tariff fee. There are no additional diversion fees that are associated with the Call Forwarding Features.

Will my Call Forwarding Features work if my IAD Voice Box is not turned on?
Yes, all Call Forwarding Features will always work, even if your Voice Box has lost power or your ISP has gone down.

How many Call Forwarding Features can I have active at the one time?
It is recommended that you have only one Call Forwarding Feature active at any one time.

There are so many different Call Forwarding Features, which one do I use?
There is a brief description under each feature that describes the various functions. For a more detailed description please refer to the engin User Guide.

How do I activate Call Forward When Busy without activating any other diverts?
You need to select 'Call Forward Busy No Answer'. If you do not wish to select a divert for 'no answer' then you need to place your own engin phone number in the 'no answer' box and the desired diversion number into the 'busy' box. This will ensure that calls are only diverted to your nominated number when busy and not for your 'no answer' diversion.

What is the timeout parameter and how does it work?
The timeout parameter allows you to control the length of time before an incoming call is diverted. For example, this function would be used to select the desired amount of seconds that you wish your phone to ring for before it diverts when not answered.

Will Call Forwarding work if I have voicemail activated?
Yes, Call Forwarding will work if voicemail is activated. Please be aware that calls are diverted to voicemail after 20 seconds. This means that you will need to set your timeout parameter to 19 seconds or less when applicable.

Will Call Forwarding work if I have Call Waiting activated?
Call Waiting will not affect any Call Forwarding Feature unless the call is answered.

Why is my Call Forwarding not working?
If a Call Forwarding Feature is not working you may need to check one of the following:

Voice Mail FAQ's

How do I activate voicemail on my engin telephone?
To activate Voicemail, please call one of our friendly customer service representatives on 1300 305 000.

How do I know when I receive a new message?
Notification will be sent to your e-mail address when you receive a new message.

How do I retrieve messages from voicemail?
Retrieving voicemail has never been easier! Simply dial your corresponding number and follow the prompts:

What is V-mail?
V-mail is an automatic electronic voicemail message notification email. When a message has been left on your engin voicemail service, you will receive a V-mail notification via your nominated email address. Simply open the email to identify the calling party's number as well as the time and date of the call. You can also click on the 'sound attachment' icon to hear your message played over your PC.

When I click on the voice mail sound attachment I receive an error message, why is this?
You need to make sure a program is associated with the wav file format. For example, Windows media player, quicktime, real player or winamp will all be able to play this file type. If you do not have the appropriate program, please click on one of the below web addresses to download.

http://www.apple.com/support/downloads/quicktime.html
http://www.microsoft.com/downloads/search.aspx?displaylang=en&categoryid=4

When will my phone divert to voicemail?
Your phone will divert to voicemail 30 seconds after not being answered. It will also divert when your phone is busy or if you don’t answer your call waiting.

How do I personalise my voice mail message?
Once you have logged into your mailbox simply press '0' for mailbox options, then press '1' to record your unavailable message.

How do I change my password?
Once you have logged into your mailbox simply press '0' for mailbox options, then press '4' to change your password. Your password should be six numbers.

I have forgotten my password, what do I do?
Please call our friendly customer service team on 1300 305 000 for assistance.

How much does voicemail cost?
Voicemail is included with your monthly service fee! Simply click on the sound attachment or call from your engin telephone to retrieve your messages free of charge. If you retrieve your messages from another telephone service such as a mobile phone or landline you may incur charges from other carriers.

How do I disconnect voicemail?
Please call our friendly customer service team on 1300 305 000 for assistance.

How do I delete unwanted messages?
Once you have logged into your mailbox simply press '1' to listen to your message and then press “7” to delete your message. To delete old messages press “2” to change folders, press “1” for old messages (or select folder that you have stored message within) and then press “7” to delete.

What are 'folders'? And what are they used for?
For easy retrieval, voicemail allows you to store your old messages in a number of different folders. These include old messages, work messages, family messages and friends messages.

What does it mean to pre-pend a message?
This option is used if you wish to forward a message to another mailbox. To pre-pend a message, is to record your own message before the message that you are sending.

Can my phone be notified when I have a new message?
E-mail notification is the only notification service that is currently available.

When I receive calls, why do they divert to someone else’s voicemail message?
Call forwarding has been activated on your engin voice service. Check the engin Features User Guide for deactivating call forward unconditional, call forward busy and call forward no answer.

Will I be able to receive messages on my voicemail if I have activated Do Not Disturb?
So you never have to miss a message, when Do Not Disturb is activated, your phone will divert to voicemail.

General Troubleshooting FAQ's

How do I report a service problem?
We recommend that you run a Network Connectivity Test, before contacting customer service. Email the your results to feedback@engin.com.au so that our network engineers can analyse your connection.

You can e-mail us at feedback@engin.com.au or call us on 1300 305 000. If you need to report a technical problem affecting your telephone service, please include the time and date of the problem, along with a brief description.

What do I do if I have a Fast busy tone on outbound calls (post installation)?
Please follow the procedure listed below

My high speed Internet connection uses a USB port, not an Ethernet port can I still use engin?
You can still use engin but you will need to purchase an USB/Ethernet router to connect your computer to the engin Voice Box, and ultimately the Internet. Please contact your engin customer service representative for information on hardware items available.

My Phone does not ring, I cannot receive incoming calls, what do I do?
Please follow the procedure listed below

What do I do if callers do not hear me while I am talking?
High Internet usage on your personal computer while talking on your phone may impact your calls. Do not send email or upload any files while on the phone.

When I dial my number, I receive an operator message stating 'The number I have reached is not in service'?
Report this to customer service on 1300 305 000. This will need to be looked into by our Systems department

What do I do if I am hearing static on my line?
Please follow the procedure listed below

What do I do if conversations sound choppy?
Please follow the procedure listed below

What do I do if there is a power outage and now my phone is not working?
If your equipment is not plugged into a power surge protector, you may have to reboot the router or the engin Voice Box. Reboot the router by unplugging the power adapter from the outlet. This will reset the device and your PC.

Plans and Pricing FAQ's

Can I have multiple phone lines/numbers?
Yes, you can have up to two phone lines provisioned on your engin Voice Box. A second line will be charged at $9.95 per month plus call charges. Please note that the engin Voice Box Series 2 has only one phone line.

Can I change my rate plan at any time?
You may change your plan once a month. The change will take effect on your monthly anniversary date. Just call our customer service team on 1300 305 000 to help advise you of a plan to better suit your needs.

Can I use a Fax machine with the engin voice service?
engin are currently offering a fax service on a trial basis only. A fax service will need to be configured on line 2 of your Voice Box and is available for a once off fee of $4.95. Please call customer service if you are interested in trialling this service. Please note: The engin fax service is not available on the Voice Box Series 2.

engin1way FAQ's

What is engin1way?
engin1way is the latest product offering that allows MASSIVE savings anywhere in Australia using the engin Voice Box. engin1way is an outbound only service. Use the engin1way service to make calls and use your existing telephone service to receive your incoming calls. engin1way is a service that is available for people who live outside of the engin coverage area.

How does engin1way differ from existing Voice Box Products?
The attached product matrix will help explain the main differences between engin Voice Box Products.

When should I get an engin1way service?
engin1way is a service for people that are not in an engin coverage area. Engin coverage is currently available in the following areas:

• Brisbane
• Gold Coast
• Central Coast
• Penrith
• Sydney
• Canberra
• Melbourne
• Geelong
• Adelaide
• Perth
• Hobart

How is the local calling area defined for engin1way?
Your local calling area is defined by your local area code.
For example "(02) 49 Newcastle"

Can I call emergency services with engin1way?
No, engin1way does not support calls to emergency services. As a number has not been allocated, emergency services will not be able to identify where you are calling from.

Does engin1way apply to Softphones?
Yes, engin1way is available on engin Softphones. engin1way Softphone plans are $9.95 per month.

Can I get an incoming phone number with engin1way?
Yes, you can purchase an engin Switchboard number for $5.00 per month. This means that you can get an incoming phone number from any engin coverage area to go with your service.

Can I upgrade my engin service to make and receive calls?
Yes, if you move to an engin coverage area or the engin coverage is expanded to your local calling area then you can upgrade your engin service. These plans start from $19.95 per month.

What caller ID is displayed when I use engin1way?
There is no caller ID displayed when making an outgoing call.

engin Switchboard FAQ's

What is engin Switchboard?
engin Switchboard is an exciting new service that gives you an incoming phone number from any engin service area. For example, you can live in Sydney and have a Perth phone number.

How much is engin Switchboard?
engin Switchboard has a $5.00 per month access fee per number.

Are there any incoming call charges associated with engin switchboard?
No, all incoming calls are free of engin charges.

What are the benefits of having an engin switchboard number?
An engin switchboard number allows you to have an incoming phone number of another area. This means that the people calling you can save money (as they will only be paying local call rates instead of national call rates). This should encourage more people to call you.

How many engin switchboard numbers can I have?
You can have as many engin Switchboard numbers as you like. All of the numbers will ring on the one phone that is plugged into your engin Voice Box.

What locations are available for engin Switchboard?
You can obtain an engin Switchboard number from any of the following locations: Sydney, Central Coast, Penrith, Canberra, Melbourne, Geelong, Adelaide, Perth, Gold Coast and Brisbane.

Who can get an engin Switchboard number?
engin Switchboard numbers are available with both the engin1way and engin 2-way service.

How do I set up a switchboard phone number?
Call customer service on 1300 305 000 to set up your Switchboard service.

engin Softphone FAQ's

What is a Softphone?
A Softphone is a multi-media application, which can be downloaded from our web site, enabling you to make calls direct from your PC or laptop.

What is the difference between the engin Softphone Xlite and the engin Softphone Xpro?
The engin Softphone Xlite offers peer-to-peer services, allowing you to talk to other engin customers only. The engin Softphone Xpro is allocated with a telephone number, allowing you to both make and receive calls from all types of phone services such as: other Xpro phones, Voice Box phones, mobile phones as well as standard analogue line phones. The Xpro has a monthly service fee of $9.95 plus call charges. Not only does the Xpro have a telephone number, it also supports additional functionality.

How do I get an engin softphone?
To get an engin Softphone you need to go to the engin website and click on the softphone link. For a X-Lite you will be able to download the phone immediately. For a X-Pro you will need to create a new order. After your order has been created you will receive an email. The email will contain your phone number and a link to download your X-Pro.

What hardware and software do I need so that I can use an engin softphone?
Your softphone will require both speaker and microphone devices to make calls. Such devices may include external speakers and microphone, dual-jack multimedia headset, built in microphone and speakers, USB multimedia headset, or a USB phone. You will also need a soundcard for your PC or laptop. There may also be minimum system requirements to install a X-Pro. The best way to test if you have any restrictions that may affect your softphone is to download a free X-Lite. For further information please refer to the Advanced Softphone User Guide.

Who can I call with my Softphone?
The X-Lite offers only free calls from one X-Lite to another. The X-Pro has the ability to call any regular landline (PSTN), Mobile, International, Voip or other X-Pro phone.

How much does a softphone cost?
Both Softphones are free to download and install. The X-Lite has no monthly charge and all phone calls are free. The X-Pro has a monthly service fee of $9.95 per month plus call costs.

How much are calls on my softphone?
The X-Lite has free calls peer to peer. The X-pro has the same tariff structure as the engin $19.95 Plan. This means you enjoy the benefits of 10cent local and intercapatial calls as well as free calls to other engin customers.

How do I make a call?
To make a call using the X-lite, simply dial the six digit number of the other X-Lite and press enter or the green dial button. When making a call from the X-Pro, simply dial the normal phone number including its area code (even if you are in the same calling area) and press enter.

What is my login?
Your login will always be the same as your phone number.

What is my phone number?
For a X-Lite your phone number will be a six-digit number that you choose just before you download the softphone. For the X-Pro you will be allocated a normal ten-digit phone number that will be emailed to you shortly after placing your order.

I have forgotten my password, what do I do?
Please call one of our friendly customer service operators on 1300-305-000.

What is the Audio Tuning Wizard?
The Audio Tuning Wizard is a device that prompts the user to adjust their audio levels to the correct settings. The Audio Tuning Wizard will appear when you first open your softphone. Simply follow the prompts to adjust your settings to the correct level. If you require the Audio Tuning Wizard at a later stage, simply right click on your softphone and select the correct application.

What additional features come with my softphone?
The X-Lite has the following features: 2 extra phone lines, Line hold, redial, Caller ID, call timer, Mute functionality, microphone and speaker calibration and adjustment, recent call list, and phonebook. The X-Pro has all of the above features with the addition of 5 extra phone lines, Call Transfer, Call Conferencing, Do Not Disturb, Call Ignore, Auto Answer, and voicemail functionality. For further information on how to use softphone features please refer to the Softphone User Guide.

Will the engin Included Features work on my softphone?
engin telephone features will not work on your softphone. However, all of the engin Call Forwarding Features will work on your X-Pro softphone.

How do I exit from the phone?
To exit from the telephone you need to click on the ‘X’ button. This will allow you to exit from the phone but leave it running in the system tray so you can still receive calls. To completely exit from the application, right click on the icon in the system tray and select exit.

How do I use the phonebook?
Simply click on the phonebook icon that is located above the number one key. Click 'New Entry' to add a contact and fill in the appropriate details. To dial a number that is stored in your phonebook, simply highlight the contact and select the green dial button on your softphone. You can also dial a contact from your phone book by selecting their speed dial number.

How do I use the Menu function?
To use the menu function, simply click on the menu icon that is located above the number three key. The menu function will allow you to access recent calls, phonebook, and various user and system settings. For more information please refer to the Advanced Softphone User Guide.

How do I access my recent calls?
To access recent calls simply click on the menu icon and select Recent Calls. You can now choose between received calls or dialled numbers. Your softphone will store up to 50 dialled and received calls.

What does the Red bar on the left do?
The red bar on the left is used to adjust your microphone level. If this is set to low the person on the other end may not be able to hear you. If it is set to high then the person on the other end may experience an echo type effect.

What does the Green bar on the right do?
The green bar on your right is used to adjust speaker level. Use this function to adjust the volume of a call.

How do I change my preferences/settings?
To change your user settings you will need to select the menu button and then select User Settings. engin does not recommend that you change any of your system settings.

Why are there the numbers 1,2,3,4,5,6 at the top?
The X-Pro will display the numbers 1 through to 6 beneath the screen. The X-Lite will display numbers 1 to 3. These numbers represent the different phone lines that are available for use.

What are all the numbers that are displayed at the bottom of my screen?
DND is to activate and deactivate Do Not disturb. AA is to activate and deactivate Auto Answer. AC is to activate and deactivate Auto Conference. These functions are only available on the X-Pro. The remaining numbers at the bottom of the screen are used to select different Codec/speed settings.

What are codecs and how do they affect my calls?
Codecs refer to the sampling speed at which your voice traffic travels through the Internet. The codec settings are located at the bottom of the screen on your softphone. A box around the codec setting that is in use will display an indication of your current codec setting. To change the codec setting you need to ensure that the codec you wish to use is highlighted and the other settings are not highlighted. The codecs that are compatible with engin’s network include:

Can I download more than one softphone?
Yes, once you are sent the link to download your X-Pro you can download it onto as many different computers as you want. All softphones will have the same phone number and password. Only one softphone can be used at the one time. The X-Lite can only be downloaded once onto the one computer. Additional X-Lite downloads will have different phone numbers.

How do I get an IP address for my softphone?
You need to open the Command Prompt program on your PC or Laptop. Then type "ipconfig /all" and your IP address will be displayed.

How do I disconnect my softphone?
Written notice is required to disconnect your X-Pro service. To disconnect your X-Lite simply remove the program from your PC or Laptop.

Will Voicemail work on my softphone?
Yes, Voicemail will work on the X-Pro softphone for PC only. Voicemail for Macintosh users is still under development. You will need to call customer service on 1300 305 000 to have it set up.

Note: If you are experiencing difficulties with your voicemail please make sure you have the following setting selected. Click on ‘menu’ then ‘advanced system settings’ then ‘DTMF settings’ then ‘DTMF force send inband’ and then select ‘yes’.

How do I improve the sound quality on my softphone?
To improve sound quality, try one or more of the following:

• Run the Audio Tuning Wizard
• Adjust the microphone and speaker sliders
• Try a different headset
• Try adjusting the microphone level in your Windows Audio Controls
• Check your network/ISP performance
• Remove any possible threats on your computer such as spyware or viruses. These can use up unnecessary system resources and allow unauthorised users to access your computer. engin recommends that you scan and update both your spyware definitions and virus definitions every week.

Why does my softphone not work?
Various hardware, software and network settings may affect your softphone. Hardware that is essential includes soundcard and audio equipment. Software, in particular security programs may restrict the softphone from working on your PC or Laptop. Network restriction imposed by your network administrator may also cause the softphone not to work. The best way to test if you have any restrictions that may affect your softphone is to download a free X-Lite.

How do I configure a headset to work on a Macintosh Softphone?

1. Ensure that no headsets are plugged into your Macintosh.
2. Open the Audio Tuning Wizard (from "Tools" menu) and
   select "Internal Speakers" and "Internal Microphone" on the
   Tuning Wizard.
3. Complete all other Tuning Wizard functions (do not worry
   about getting voice and sound tuned at this stage).
4. Close down your X-Pro Softphone.
5. Plug in an USB Headset.
6. Open X-Pro Softphone.
7. Open Audio Tuning Wizard.
8. Select "Default" for both speakers and microphone.
9. Complete remainder of Audio Tuning Wizard by tuning
   voice and sound to their optimal levels.

How do I find further information on my softphone?
For further information on Softphones
please refer to the Softphone User Guide and/or the Advanced Softphone User Guide.

During a typical call I experience silence on my side. Is there anything I can do?
You will need to change the settings on your Softphone by following the below instructions:

Select: Menu -> Advanced System Settings -> Audio Settings -> Silence Settings -> Transmit Silence. If "No" is selected then try changing this to "Yes". You will need to do this every time you login to the Softphone.

When I attempt to make a call the following error appears "Call failed: 407 Proxy Authentication Required". How do I make calls?
Ensure you have the X-Pro version of the engin Softphone installed. You can check this by hovering your mouse pointer over the Softphone icon located in your computers 'Quick Launch' toolbar (usually located near the time/date). This icon is identified with a yellow background and black 'X'. If you see "X-Lite engin", uninstall this and install the other engin Softphone (labeled X-PRO engin Login).

engin Voice Box FAQ's

How do I reboot my engin Voice Box?
Please follow the procedure listed below:

What do I do if there is no dial tone?
Please follow the procedure listed below

engin Voice Box Series 2 FAQ's

How do I set up my Voice Box Series 2?
Your Voice Box Series 2 can be set up under a number of different conditions. Set up will depend on how many spare PSTN telephone ports you have. An ADSL filter may be needed depending on how you wish to set up your Voice Box Series 2.

What is PSTN?
PSTN stands for Public Switched Telephone Network. Basically, this is a normal landline copper wired network carrying analog voice data.

What is VoIP?
VoIP (Voice over the Internet Protocol) is the communications service used by engin that sends your phone calls over the Internet rather than the PSTN service.

What is an ADSL Filter?
An ADSL Filter is a small device that splits one end of the phone line to use with ADSL and the other end to use with a phone handset. You can use an ADSL Filter if you only have one PSTN wall socket, as you will need to plug in both your router (ADSL) and Voice Box Series 2. ADSL Filters range from $10 to $25 (An ADSL Filter may have been provided by your ISP or even installed internally. If one has already been installed or you are not sure, please check with your Internet Service Provider (ISP) for details).

How many phone lines does the Voice Box Series 2 have?
The Voice Box Series 2 has 1 phone line and 1 port line.

• Phone: This is the port in which you need to plug a regular telephone into. This will allow you to make calls over VoIP.
• Line: This port is used to connect your Voice Box Series 2 to your PSTN wall socket.

What additional features are available on the Voice Box Series 2?
The Voice Box Series 2 has all the features of the engin Voice Box plus several additional features that include:

• Switchback
• Landline Ring Through
• Anywhere Connect

Can I use a fax machine with the engin Voice Box Series 2?
No, the engin fax service is only available on the regular engin Voice Box.

What is a Switchback?
Switchback is a feature that allows the Voice Box Series 2 to fallback to your PSTN landline when needed (but only if it is plugged into your PSTN wall socket). This function will happen if any of the following occur:

• Power outage
• Your ISP (Internet Service Provider) goes down
• Your VSP (VoIP Service Provider) goes down

Will my Voice Box Series 2 still work if I do not plug it into the PSTN wall socket?
Yes, your Voice Box Series 2 will still work. However a number of features such as Switchback, Landline Ring Through and Anywhere Connect will not work if the Voice Box Series 2 is not plugged into the landline wall socket.

I have Cable Broadband; will the Voice Box Series 2 still work?
Yes it will still work. But you will need a PSTN landline connection for features such as Switchback, Landline Ring Through and Anywhere Connect to work.

What happens if the power or Ethernet connection goes down when I am in the middle of a call?
Your call will be terminated and you will need to hang-up and re-dial. This will activate the PSTN service.

What happens when the power or Ethernet connection is restored when I am on the phone (connected to PSTN service)?
Your call will continue on the PSTN service until you terminate the call. Once the call is terminated, all calls will be re-routed back through your VoIP service.

How can I tell when Switchback is active?
If your Voice Box Series 2 is plugged into a normal PSTN port then you will be able to tell when Switchback is active by a difference in dial tones.

The Voice Box Series 2 has an American sounding dial tone, which is a flat constant tone. If Switchback is active then you will hear your normal Australian dial tone.

My Switchback service is active yet my call will not connect, why?
If you try and make a call approximately 3-5 seconds after your Internet or voice service has gone down you may receive a busy tone, you will need to hang up and redial.

What is Landline Ring Through?
Landline Ring Through allows incoming calls to your PSTN Landline phone number to come through on both your VoIP Telephone and your PSTN telephone (if you still have one connected) .To receive the call you can answer either phone.

If I have an incoming call to my regular PSTN landline, can I answer this call from my VoIP telephone?
Yes, when an incoming call comes through on your regular PSTN phone number, both your VoIP Telephone and your PSTN telephone (if you still have one connected) will ring. To receive the call you can answer either phone.

What phones will ring when a call comes through on my normal PSTN landline?
Both your PSTN landline and VoIP phones will ring and both can be answered.

If I have an incoming call to my regular VoIP line, can I answer this call from my PSTN telephone?
No, incoming VoIP calls will only ring on the VoIP telephone. To answer an incoming VoIP call you must answer the call on the VoIP telephone.

What phones will ring when a call comes through on my VoIP line?
Only the VoIP telephone will ring.

If my regular PSTN telephone is ringing, how can I tell the difference between an incoming VoIP call and an incoming PSTN call?
The distinctive ring function will allow you to differentiate between calls. For this function to work you will need to have a phone that has a regular ring tone.

If a call comes through on your VoIP telephone and it is directly from the PSTN world then the ring tone will consist of 2 short ring bursts, silence, then 2 short ring burst, and so on. If it is a VoIP call then the regular ring tone will be heard (one long ring, silence, one long ring, and so on).

Can I receive calls from my VoIP number when Switchback is active (loss of power or Internet)?
Yes, You will need to call engin on 1300-305-000 and request for your PSTN number to be entered into the Call Forwarding No Registration feature. When your service is down, then all calls will be forwarded to your PSTN landline and hence both your PSTN and VoIP telephones will ring for all incoming calls.

Can I make a call on both my PSTN phone and engin VoIP phone at the same time?
Yes, a call can be made on both lines at the same time. The only exception is if you have answered a PSTN call from your VoIP phone, as this will tie up both lines at once.

What will my caller ID show when outgoing calls are made?
If you make a call from your PSTN phone, then your regular PSTN landline Caller ID will be displayed. If you make a call from your VoIP phone then your regular VoIP Caller ID will be displayed. If your Switchback service is in use (due to power or Ethernet loss) and you make a call from your VoIP telephone then your PSTN landline Caller ID will be displayed.

Will my engin phone display caller ID when I receive an incoming call to my PSTN landline?
Yes, your engin phone will display incoming caller ID for both VoIP and PSTN calls (You must have Caller ID with your current PSTN provider for Caller ID to be displayed from PSTN calls).

Will emergency services (000) work through the Voice Box Series 2?
Yes, all emergency services calls to 000 will work. As an engin customer it is important to understand that you must notify us if you change your address, that way if you make an emergency services call your correct address will be identified. Emergency services will also work if your Switchback service is active (loss of power or Internet) by diverting to your existing PSTN landline.

How do I set up call forwarding?
Call forwarding can be set up by logging into the engin self care website (http://www.engin.com.au/public/customercare.asp). Once logged in, click on connections and then on features. Select the desired feature by ticking the box next to the feature. For more information on Call Forwarding Features please refer to Call Forwarding Features FAQ's.

What is meant by Anywhere Connect and how do I use it?
Anywhere Connect is a feature that allows you to call from a regular landline or mobile and then dial out from your Voice Box Series 2. For example, if you were at a friend's house and wanted to make a cheap national or international call, you simply dial your regular PSTN landline number and you will be presented with a new dial tone from your VoIP line. After entering a PIN number (or alternatively using phone number verification) you are then free to call anybody worldwide.

What charges are involved with Anywhere Connect?
For the duration of a call you will be charged your existing carriers rates from the telephone that you originate the call from as well as regular engin call rates from when you connect with your Voice box Series 2.

How do I activate Anywhere Connect?
Anywhere Connect is disabled as a default. To enable Anywhere Connect you will need to log into the customer self care website. Once you have logged in you will need to open up the Features menu, select Voice Box Series 2 Advanced Features and then select Anywhere Connect.

After Selecting Anywhere Connect you will need to choose which verification method you would like to use. There are two choices:

1. PIN verification: This means that when you make a call using Anywhere Connect you will be asked to enter your connection level account PIN number before you can make a call on your VoIP line.
2. Phone number verification: Anywhere Connect uses telephone numbers to verify that a user is entitled to use the service. For example, if you would like to use Anywhere Connect from your mobile phone then you would need to enter your mobile phone number into the spaces provided. Once you have done this, calls using your mobile phone will always allow you to use Anywhere Connect. Numbers that you have not registered will call your existing line as normal and will therefore not be connected to Anywhere Connect. For Anywhere Connect to work you will need to have Calling Number Display (CND) activated on your existing landline PSTN phone number. You will need to contact your existing service provider to have CND activated. You will also need to have Calling Line Identification (CLI) activated on the telephone that you are calling from (you can not call from a private phone number). You can enter up to 8 different CLI numbers into the Features menu.

My Anywhere Connect is not working, why?
If your Anywhere Connect is not working please check the following:

• If you are using phone number verification you will need to have CLI activated from the phone that you are originating the call from. This means that you can not call from a private number.
• If you are using phone number verification you will need to have CND active on your PSTN landline. You will need to contact your existing service provider to have this activated.
• If you are using PIN verification you will need to ensure that you have no phone numbers entered in the features menu for Anywhere Connect.
• If you are using PIN verification make sure that you are using your connection level password followed by hash.

Can I use Anywhere Connect if I have a fax or answering machine on my PSTN line?
Yes you can use Anywhere Connect with a fax or answering machine, however you will have to select the phone number verification method. This will allow your fax or answering machine to work for all callers that have not registered their phone numbers with Anywhere Connect. All callers that have registered their phone numbers with Anywhere Connect will not be presented with the fax or answering machine but rather the Anywhere Connect service.

What Caller ID is displayed when I use Anywhere Connect?
Caller ID is not supported for this feature.

What PIN number do I use for Anywhere Connect?
The PIN number that you use for Anywhere Connect is the same as your connection level password that you use with engin.

Can I program Anywhere Connect so that it will dial directly from my mobile phone contact list?
Yes, however this will depend on whether your mobile phone supports pause dialling. Please follow the below example for setup information.

Phone number verification example
Set up Adams phone number (0438 xxx xxx) for direct dialling using Anywhere Connect (with phone number verification):

1. Open up Adams contact detail in your mobile phone address book.
2. Select edit phone number
3. Delete 0438 xxx xxx
4. Enter your PSTN phone number (eg 029949xxxx)
5. Place a "," or "p" at the end of the number
6. Enter Adams contact phone number
7. Save/finish

• 029949xxxx,0438xxxxxx
• 029949xxxxp0438xxxxxx

1. Open up Adams contact detail in your mobile phone address book.
2. Select edit phone number
3. Delete 0438 xxx xxx
4. Enter your PSTN phone number (eg 029949 xxxx)
5. Place a "," or "p" at the end of the number
6. Enter your PIN number followed by # (eg 123456#)
7. Place a "," or "p" at the end of the number
8. Enter Adams contact phone number
9. Save/finish

• 029949xxxx,123456#,0438xxxxxx
• 029949xxxxp123456#p0438xxxxxx

Can I make multiple calls at the same time using the one engin phone line?
Yes, the Voice Box Series 2 allows users to make multiple calls using the one telephone line. This can be done using the Anywhere Connect Feature. If Anywhere Connect is in use (from a remote location) then you can still make a call from the phone that is plugged into the Voice Box Series 2. Likewise, if the phone plugged into your Voice Box Series 2 is in use then you can still use the Anywhere Connect feature.

Whenever the Voice Box Series 2 powers on I hear a clicking sound, why?
This is normal. During initial power up, the Phone 1 port is electronically connected to the PSTN port. When the Voice Box Series 2 detects that the PSTN port is not in use, it flips an internal electrical relay so that Phone 1 port will connect to VoIP service. The sound occurs when the internal relay flips over.

Netgear Voice Adaptor FAQ's

What is the difference between the Netgear Voice Adaptor and the engin Voice Box?
Both the engin Voice Box and the Netgear Voice Adaptor work in the same way by allowing customers to use their regular telephone handset to make calls over the Internet. The Netgear Voice Adaptor has additional routing functionality. This allows users to plug the device into their PC or laptop so that they can surf the web and make phone calls at the same time.

Can I Buy the Netgear TA612V directly from engin?
No, the Netgear TA612V is available from Harvey Normans, Office Works and other selected retail stores.

I have already purchased a Netgear Voice Adaptor, what do I do next?
Once you have purchased a Netgear Voice Adaptor you will need to follow the Netgear Install Guide and register your Voice Adaptor on the engin website.

Can I use the Netgear Voice Adaptor with another broadband router?
Yes, however you will need to either use the first router in transparent modem mode or place your existing router behind the Netgear Router (refer to Netgear Installation Guide for multiple devices). We recommend these settings to avoid double NAT, which may affect voice quality.

Does the Netgear Voice Adaptor work with Telstra Cable?
Yes, however you will need to contact Netgear to get the special Telstra Heart Beat configuration settings.

Does the Netgear Voice Adaptor support the engin redundancy service?
No, the Netgear Voice Adaptor does not support SRV records, which enable devices to switch to the engin redundancy network when needed.

What voice features does the Netgear Voice Adaptor support?
The Netgear Voice Adaptor supports Call Forwarding, Call Waiting, Voicemail, V-Mail, Caller ID, QoS, Call Screening, Block Caller ID, and Three-way Calling. Information on Included Features can be found in the Netgear Features User Guide

What is Quality of Service (QoS)?
QoS is a feature on the Netgear Voice Adaptor that prioritises voice traffic ahead of other Internet traffic. This allows users to surf the Internet and talk on the phone at the same time.

How do I retrieve my Voicemail messages using the Netgear Voice Adaptor?
Retrieval can be done from your PC, laptop or any regular telephone. Please note that message retrieval is NOT yet available from the telephone that you have connected to your Netgear Voice Adaptor. To retrieve your messages you will need to dial the voicemail phone number that corresponds with the city that you live in. The different numbers are:

• Sydney (02) 9016-4500
• Melbourne (03) 9012-5200
• Brisbane (07) 3114-2100
• Adelaide (08) 8464-0100
• Perth (08) 6363-5100

How do I block caller ID using the Netgear TA612V?
To block caller ID when making a phone call you will need to dial 1831 before the telephone number that you are dialling.

Can I dial 000 and does my 000 information show up correctly using the Netgear TA612V?
Yes, all emergency services calls to 000 will work using the Netgear TA612V. As an engin customer it is important to understand that you must notify us if you change your address, that way if you make an emergency services call your correct address will be identified. Please note that emergency services calls are not supported on engin VoIPer and engin1way plans.

Where do I find installation instructions for the Netgear Voice Adaptor?
The Netgear Installation Guide was included with your device. To download another copy please click on the appropriate link. Netgear Installation Guide or Netgear Installation Guide for Multiple Devices.

What is the Netgear Smart Wizard?
The Netgear Smart Wizard allows the Voice Adaptor to automatically sense your type of Internet connection, asking you only for the information required for your type of ISP account.

Who do I contact for support with my Netgear Voice Adaptor?
If it is a query relating to account, billing or voice services you will need to contact engin. Any queries relating to device set-up, installation, and routing functionality you will need to contact Netgear. Netgear service support can be contacted on 1800 787 638.

How do I find out more technical information on the Netgear Voice Adaptor?
Technical information can be found in the Netgear TA612V User Manual.

What do I do if I have no dial tone?
If you have no dial tone:

1. Check to make sure that your Netgear Voice Adaptor is plugged in correctly and the power is turned on.
2. Check that you can connect to the Internet
3. If you cannot connect to the Internet you will need to contact your ISP or Netgear on 1800 787 638.
4. If you can connect to the Internet yet still have no dial tone, check that you have registered your device on the engin website.
5. If you have registered your device and you can also access web pages yet still do not have a dial tone then you will need to contact engin on 1300 305 000.

Linksys FAQ’s

What is the difference between the Linksys Broadband Router and the engin Voice Box?
The Linksys Broadband Router has additional routing/networking functionality. This allows users to plug multiple devices (eg, PC, Laptop, Printer, gaming console) into the device so that they can all share the one Internet connection. Both the engin Voice Box and the Linksys Broadband Router allow customers to use their regular telephone handset to make calls over the Internet.

What is the difference between the Linksys Broadband Router and the Linksys Wireless –G Broadband Router?
Both devices have exactly the same functionality; the only difference is that the Linksys Wireless –G Broadband Router has a wireless access point that allows you to connect wireless devices to your Broadband Router.

What type of coverage will I receive from my Wireless Access Point?
Generally, in a normal living environment you will get 20-30 meters range. In an open environment you will get up to 200 meters range.

Where can I buy the Linksys Broadband Router?
The Linksys Broadband Router is available through engin, Dicks Smith Stores, Tandy, Powerhouse, Office Works, Leading Edge and other smaller retail stores.

I have already purchased a Linksys Broadband Router, what do I do next?
Once you have purchased a Linksys Broadband Router you will need to follow the Linksys Quick Installation Guide and register your Broadband Router on the engin website.

Can I use the Linksys Broadband Router with another multi-port modem/router?
Yes, however you may need to make some minor changes to your set-up or configuration settings. There are two separate ways to set up your router:

1. Configure your existing modem/router in bridgemode/transparent modem mode. This is usually found under your modem/routers connection type setting.
2. Place your existing router behind the Linksys router. This means that you simply connect your existing router to the Internet port of your Linksys Router (your PC and modem would stay connected to your existing router). Please note that using this type of set-up will disable the QoS functionality.

These settings are recommended to avoid double NAT that may affect voice quality.

What voice features does the Linksys Broadband Router support?
The Linksys Broadband Router has exactly the same voice features as the engin Voice Box. Information on Included Features can be found in the engin Features User Guide.

Where do I find installation instructions for the Linksys Broadband Router?
The Linksys Installation Guide was included with your device. To download another copy please click on the appropriate link. Linksys Broadband Router or Linksys Wireless –G Broadband Router.

How do I access the Routers User Interface?
Once you have connected your Router to your modem and PC you will need to:

1. Open a web browser and type in your IP address (default IP is http://192.168.15.1)
2. Enter your User Name (default is “admin”)
3. Enter your Password (default is “admin”)

Note: If you forget the password or the IP address of the router, hold the reset button in for 10 seconds. This resets the router to factory default.

How do I know what my Internet Connection type is?
You will need to contact your ISP to find this out. As a general rule the following usually applies:

• Obtain an IP Automatically (DHCP) – Optus Cable
• Static IP – you will need an IP address provided to you by your ISP
• PPPoE – ADSL Service Providers - You will need to contact your ISP for User Name and Password
• Heart Beat Signal – Telstra Cable – You will need to contact Telstra for User Name, Password and Heart Beat Signal

What is Quality of Service (QoS)?
There are two different forms of QoS. The first is QoS that is implemented by ISP’s at a network level. The second is QoS that is implemented on a hardware device such as the Linksys Broadband Router. This will prioritise voice traffic ahead of other Internet traffic allowing users to surf the Internet and talk on the phone at the same time.

How do I set up QoS on my Linksys Broadband Router?
engin recommends that you apply the following QoS settings:

1. Click on QoS under the Applications and Gaming Tab
2. Disable Application Based QoS
3. Disable Port-based QoS
4. Enable Voice QoS
5. Set Upstream Rate to 80kb/s

What do the lights at the front of the router indicate?

• Power: When power is connected light will appear green.
• WLAN: When Wireless devices are connected this light will appear green.
• Ethernet: Indicates the status of each device that is plugged into to rear Ethernet ports. Lights will appear green and flash occasionally when device is plugged in.
• Phone: Indicates which phone line is activated and in use. Light will appear green on activated phone line. When line is in use it will flash.
• Internet: Light will appear green and flash occasionally when connected to the Internet.

What do I do if I have no dial tone?
If you have no dial tone:

1. Check to make sure that your Linksys Broadband Router is plugged in correctly and the power is turned on.
2. Check that you can connect to the Internet
3. If you cannot connect to the Internet you will need to contact your ISP or Linksys on 1800 208 229.
4. If you can connect to the Internet yet still have no dial tone, check that you have registered your device on the engin website.
5. If you have already registered your device and you still have no dial tone try rebooting your device (instructions following).
6. If everything above fails then please contact engin on 1300 305 000.

How do I reboot my Linksys Broadband Router?

1. Unplug the power cable from the back of your modem.
2. If you have a router, unplug its power cable.
3. Unplug the power cable from the back of the Linksys Broadband Router.
4. Wait at least 2 minutes or follow the modems manufacturer's instructions.
5. Plug in your modems power cable and wait for it to start up completely before continuing.
6. If you have a router, plug the power cable back in and wait for it to start up completely before continuing.
7. Plug in the power cable for the Linksys Broadband Router.
8. Wait at least 3 minutes.
9. Reboot your computer and check to make sure that you have an Internet connection.
10. Pick up the telephone receiver and listen for a dial tone.

Who do I contact for support with my Linksys Broadband Router?
If it is a query relating to account, billing or voice services you will need to contact engin. Any queries relating to device set-up, installation, and routing functionality will need to contact Linksys. Linksys service support can be contacted on 1800 208 229.

How do I reset my Linksys Broadband Router?
You will need to hold down the reset button for 10 seconds. This will restore the routers default factory settings. The reset button is located at the back of the router next to the power supply cord.

If I need to reset my Linksys Broadband Router, does that mean that my engin voice settings will be reset?
No, resetting your broadband router will only reset routing functionality such as the settings that allow you to connect to the Internet (including QoS settings). Your engin Voice settings will remain unaffected after a reset.

My Linksys Broadband Router is not responding to any command, what should I do?
You will need to hold down the reset button for 10 seconds. This will restore the routers default factory settings. The reset button is located at the back of the router next to the power supply cord.

Will other wireless devices interfere with my Linksys Wireless –G Broadband Router?
The Linksys Wireless –G Broadband Router operates on a 2.4 GHz frequency. Therefore other hardware devices (such as digital telephones and other wireless modem/routers) that operate on the same frequency may interfere with your Linksys Wireless Router.

How do I find out more technical information on the Linksys Broadband Router?
Technical information can be found in the Linksys Broadband Router User Manual.